Personalised plaques
Because plaques are made to your specification, change-of-mind cancellation normally cannot be accepted once you have approved the proof and production has started.
Returns and cancellations
Returns and cancellations.
Most InstaPlaque products are personalised or made to order from an approved proof.
Before production
If you need to change or cancel an order, email hello@instaplaque.co.uk immediately. We will help where possible if production has not started.
Faulty or damaged goods
Your statutory rights are not affected. If your plaque arrives damaged, faulty, not as described or not made with reasonable care, contact us promptly with photos and your order number.
Returns process
You do not need to post a faulty or damaged plaque back to us. Contact us with photos and your order number so we can assess the issue and arrange the appropriate remedy, such as a remake or refund. Your statutory rights are not affected.
Agreed refunds
We issue agreed refunds through Stripe to the original payment method within 2 working days. Your bank or card provider may take additional time to show the credit. This does not affect your statutory rights.